Our Vision"That all persons live in a state of dignity, share in all elements of living in the community and have the opportunity to participate effectively"

Our MissionTo facilitate the participation of people with disabilities in the life of the community and its economy. This mission is addressed in the context of both advocacy activities and service provision.
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Policy: Providing Services for People with Disabilities and Accessibility 

POLICY: (S&S 25)

Community Living Prince Edward strives at all times to provide its goods and services in a way that respects the dignity and independence of people with disabilities.  We are committed to providing access to supports in ways that take into account each person’s needs along with specific requirements for the provision of service. 

The agency will comply with the requirements of the Accessibility for Ontarians with Disabilities Act, 2005, AODA), the Ontario Human Rights Code and other legislative requirements.

DEFINITIONS:

Assistive Devices: Auxiliary aids such as communication aids, cognition aids, personal mobility aids and medical aids (i.e., canes, crutches, wheelchairs, or hearing aids).

Disability: As per the Ontario Human Rights Code, “disability” means: and under the Workplace Safety and Insurance Act, 1997 (“handicap”). Examples of disabilities include but are not limited to; intellectual, physical, communication, visual, hearing, etc.

Service Animal: Any animal individually trained to do work or perform tasks for the benefit of a person with a disability.

Support Person: Any person, whether a paid professional, volunteer, family member, or friend, who accompanies a person with a disability in order to help with communications, personal care or medical needs, or with access to goods or services.

PROCEDURES:

  1. Community Living Prince Edward will provide services and communicate with people with disabilities in ways that takes into account their disability.  This is inclusive of all buildings and properties owned by CLPE, a person’s environment, transportation and communication services as well as attitudinal barriers.
  1. Depending upon the need, this may include but is not restricted to use of communication devices and media such as large print, TTY machines, telephony relay services, or email. We are committed to assisting people with disabilities who use personal assistive devices to obtain, use or benefit from our services and services.
  1. We welcome people with disabilities who are accompanied by a service animal on the parts of our premises that are open to the public and other third parties except where excluded by law, under the Food Safety and Quality Act
  1. The role of a support person(s) who accompanies a person with a disability is respected and the support person will be included based on the personal preferences and or needs of the person.  Fees will not be charged for a support person who is accompanying a person with a disability to any CLPE event or work locations.
  1. Community Living Prince Edward will provide customers with notice in the event of a planned or unexpected disruption in the facilities or services usually used by people with disabilities. This notice will include information about the reason for the disruption, its anticipated duration, and a description of alternative facilities or services, if available. The notice will be placed at all public entrances and service counters on our premises.
  1. Community Living Prince Edward will provide training to all employees upon hire who deal with the public or other third parties on their behalf, and all those who are involved in the development and approvals of customer service policies, practices and procedures.  Training will be available; using a DVD format, accompanied by a written test and will be revised and updated based on changes in either legislation or CLPE practises.
  1. Feedback regarding the way Community Living Prince Edward provides goods and services to people with disabilities can be made:
    • In person at 67 King St. or the business location where the complaint is about
    • Verbally or TTY using CLPE’s Complaint Line
    • Email to the Executive Director or Designate
    • On CLPE’s Web-site
    • Complaint post-cards available at each work location
  1. If a complaint is received it will be responded within 3 business days by the appropriate person and actions will be taken to respond or resolve any issue presented.  Information about the complaint line process will be posted at all work locations and will be available in plain language and audio.
  1. Community Living Prince Edward will conduct an annual Accessibility Self-assessment to identify gaps and areas for improvement.  This assessment will be inclusive of all community homes, work locations, information and policies, as well as agency vehicles.  The process will include opportunity for people who receive services to provide input and feedback.

 It is an expectation of all employees to adhere to this policy. Any violation of the policy may be grounds for disciplinary action up to and including termination of employment.


Date Approved: December 2010                                                      Date Revised: February 2011, April 2014, October 2016