Community Living Prince Edward strives at all times to provide its goods and services in a way that respects the dignity and independence of people with disabilities. We are committed to providing access to supports in ways that take into account each person’s needs along with specific requirements for the provision of service.
The agency will comply with the requirements of the Accessibility for Ontarians with Disabilities Act (AODA), the Ontario Human Rights Code and other legislative requirements. In keeping with legislation, CLPE will have a multi-year Accessibility Plan, which will be revised annually and updated at a minimum of every 5 years.
USE OF ASSISTIVE DEVICES
Community Living Prince Edward recognize and support people with the use of assistive device's. Including, but not limited to auxiliary aids such as communication aids, cognition aids, personal mobility aids and medical aids (i.e., canes, crutches, wheelchairs, or hearing aids).
Community Living Prince Edward recognizes that some people who have a disability need the assistance of Service Animals. Our definition of a service animal is any animal individually trained to do work or perform tasks for the benefit of a person with a disability.
COMMUNITY LIVING PRINCE EDWARD PROCEDURES:
To view Community Living Prince Edward's Providing Services for People with Disabilities and Accessibility Policy and Procedure, click here.
- Community Living Prince Edward will provide services and communicate with people with disabilities in ways that takes into account their disability. This is inclusive of all buildings and properties owned by CLPE, a person’s environment, transportation and communication services as well as attitudinal barriers.
- Depending upon the need, this may include but is not restricted to use of communication devices and media such as large print, TTY machines, telephone relay services, or email. We are committed to assisting people with disabilities who use personal assistive devices to obtain, use or benefit from our services and services.
- We welcome people with disabilities who are accompanied by a service animal on the parts of our premises that are open to the public and other third parties except where excluded by law, under the Food Safety and Quality Act. It is further understood that service animals are welcomed in people’s homes, agency vehicles, and all service locations
- The role of a support person(s) who accompanies a person with a disability is respected and the support person will be included based on the personal preferences and or needs of the person, inclusive of health and safety. Fees will not be charged for a support person who is accompanying a person with a disability to any CLPE event or work locations.
- Community Living Prince Edward will provide customers with notice in the event of a planned or unexpected disruption in the facilities or services usually used by people with disabilities. This notice will include information about the reason for the disruption, its anticipated duration, and a description of alternative facilities or services, if available. The notice will be placed at all public entrances and service counters on our premises.
- Community Living Prince Edward will provide training to all employees upon hire who deal with the public or other third parties on their behalf, and all those who are involved in the development and approvals of customer service policies, practices and procedures. Training will be available; using AODA’s training website ‘Access Forward.ca’, and successfully completing the training quiz.
- Feedback regarding the way Community Living Prince Edward provides goods and services to people with disabilities can be made:
- In person at 67 King St.
- Verbally or TTY using CLPE’s Complaint Line 613-476-6038 ext.155
- Email firstname.lastname@example.org
- If a complaint is received it will be responded within 3 business days by the appropriate person and actions will be taken to respond or resolve any issue presented. Information about the complaint line process will be posted at all work locations and will be available in plain language and audio.
- Community Living Prince Edward will conduct an Accessibility Self-assessment every two years to identify gaps and areas for improvement. This assessment will be inclusive of all community homes, work locations, information and policies, as well as agency vehicles. The process will include opportunity for people who receive services to provide input and feedback. Further to this accessibility plans will be reviewed monthly as a standing agenda item on the Managers Meeting.